This week: Peter Greenberg, Travel Editor at CBS News; FAA’s NOTAM system fails, 10,000+ flights affected; Scott reports on his conversation with Southwest CEO Bob Jordan. What happened, refund status, independent investigation, and more. Original...

This week: Rob Britton, Principal, AirLearn; Are alliances outdated? Southwest takes a $800M hit; What’s the future of passenger re-accommodations? United’s claims “best airline in the world” – has a mixed week; Delta announces free Wi-Fi; Mexico...

This week: Gordon Bethune, former CEO, Continental Airlines; Welcome Scott McCartney as Ben’s new co-host; Southwest’s Christmas Crisis – Blame IT? 2023 predictions; What to expect from the DOT this year; Changing loyalty programs; Listener “Old...