This week: Is United staffing sports charters with flight attendants based on looks?; Airport codes followup with much listener input & the story on BWI; Seth on ease of refunds; and a customer complaint about AA in “Fine or Whine”. 

This week: Ch-Ch-Ch-Changes fees changing; Why would Southwest be launching service in Miami?; How does an airport change it code?; A listener question about new service to Orange County; and a listener complaint about a Delta change fee –...

This Week: The roller coaster trends in new bookings; Is it getting riskier or safer to fly?; More about the middle(seat); Passengers behaving Badly; and “The gate agent said OK but I still got charged!” Fine or Whine?