This Week: Delta stops certain auto-upgrades. Is Southwest really a low-cost carrier? Is the A380 on it’s way out? Plus this week’s customer complaint – Fine? or Whine?
Latest episodes
This Week: More delays around the holidays or just seems like it? The 3 hour rule. How long is “too long” a flight? Plus this week’s listener complaint – “Fine? or Whine?”
This Week: Change at the top of United. A peek behind the scenes at an airline CEO change. Are “on-time” stats meaningful? and…hear from a customer upset that his airline “stole” his miles. Did they?